Your most-asked questions about our legal terms
Contact live chat with your account ID and specific transaction. Our team investigates within 48 hours. If we can't resolve it, we escalate to our disputes officer, who reviews DANA, OVO, GoPay or QRIS transaction records and game logs. Decision within 14 days; you can then request formal escalation to our compliance contact.
Yes. Go to Settings > Legal & Privacy and select 'Request Full Account Export'. We'll email you a complete CSV of all bets, deposits and withdrawals, plus a signed copy of the terms you agreed to at signup. Delivery within 10 business days.
Log in via 'Forgot Password' and confirm your email. We'll send a reset link valid for 24 hours. If you can't access your email, contact live chat; we'll verify your identity using your linked payment account (DANA, OVO, GoPay or QRIS) and phone number before resetting.
Access and eligibility depends on local law. Full operator and jurisdictional details are in our Terms of Service, available in the footer and in your account Settings. We comply with all local reporting and anti-money-laundering requirements where we operate.
Transaction records—deposits, withdrawals and bet history—are retained for seven years after account closure per financial law. Personal data (name, email, phone) is deleted after two years unless a dispute or legal hold is active. You can request early deletion of personal data via Settings > Legal & Privacy.
You can close your account anytime via Settings > Account. Any balance is returned to your linked payment method (DANA, OVO, GoPay or QRIS) within 24 hours. Closed accounts cannot be reopened; a new account requires fresh verification. We retain closure records for seven years.
Notify live chat immediately. We'll freeze your account, reset your password, and review access logs. If unauthorized transactions appear, we'll investigate and escalate to our compliance team. File a formal complaint via Settings > Legal & Privacy; we'll update you every 5 business days.
